Thank you for choosing pinnacleemporium.com! We are committed to providing you with quality products and an excellent shopping experience. To ensure your rights, we hereby formulate the following return and exchange policy. Please read the following carefully to understand our return and exchange process and regulations.
Return and Exchange Conditions
Product Quality Issues: If the product you received has quality problems (such as damage, defects, wrong delivery, etc.), we promise to provide you with free return and exchange services.
Inappropriate Size: Due to personal size differences, if the size of the product you received is not suitable, we provide exchange services (some products may not support exchange, please refer to the product details page). When exchanging, please make sure that the product has not been worn or washed, and keep the original packaging and tags intact.
Dislike/Dissatisfaction: We accept return applications due to personal preference or dissatisfaction without affecting the secondary sale. However, please note that some special products (such as customized products, promotional products, etc.) may not support free returns, please refer to the product details page.
Return and Exchange Process
Submit an application: Please submit a return and exchange application through our website or customer service hotline within 7 days after receiving the product. Please provide the order number, product pictures, and problem description when applying.
Review and confirmation: Our customer service team will review your application within 3 working days after receiving the application. After the review is passed, we will provide you with the return address and return logistics requirements.
Return the goods: Please return the goods according to the return address and logistics requirements we provide. When returning, please ensure that the goods are well packaged and attach the return list and order number.
Refund/Exchange Processing: After we receive the returned goods, we will process a refund or exchange for you within 3 working days. The refund will be returned to your payment account by the original route, and the exchange will be re-shipped according to your requirements.
Notes
Return and Exchange Fees: For returns and exchanges due to product quality issues, we will bear the round-trip shipping costs. For returns and exchanges due to personal reasons (such as inappropriate size, dislike/dissatisfaction), the round-trip shipping costs must be borne by you. For specific shipping costs, please refer to our logistics policy.
Return and Exchange Time Limit: Please submit a return and exchange application within 7 days after receiving the goods. Late applications may not be accepted.
Product Status: The returned goods must keep the original packaging and tags intact, and have not been worn, washed or damaged. If the goods are worn, stained, etc., we will not be able to process returns and exchanges for you.
Special Products: Some special products (such as customized products, promotional products, etc.) may not support return and exchange services. Please read the product details page and return and exchange policy carefully before purchasing.
Contact Us
If you have any questions or suggestions about our return and exchange policy, please contact us through the contact information provided on this website. We promise to respond to your questions and suggestions as soon as possible and provide you with high-quality return and exchange services.