Thank you for choosing pinnacleemporium.com! In order to help you better understand our services and solve problems you may encounter during shopping, we have compiled the following frequently asked questions and answers. If your question is not listed here or you need further help, please feel free to contact us.
- Account and Registration
How to register?
Visit our website, click the “Register” button at the top of the page, fill in the relevant information and complete the verification.
What if I forget my password?
Click the “Forgot Password” link on the login page, enter your registered email address, and we will send a password reset link to your email address.
What methods can I use to log in?
You can log in with the email address and password you used when you registered. - Product browsing and purchasing
How to search for products?
Enter the product name or keyword in the search box on the homepage of the website, and click the search button to view related products.
How to add products to the shopping cart?
When browsing products, click the “Add to Cart” button and the product will be automatically added to your shopping cart.
How to view the products in the shopping cart?
Click the “Shopping Cart” icon at the top of the page to view the products and quantities in the shopping cart.
How to place an order?
After confirming that the product and quantity are correct on the shopping cart page, click the “Checkout” button, fill in the delivery address, payment method and other information as prompted, and complete the order payment. - Payment and delivery
What payment methods are supported?
We support multiple payment methods such as credit cards, PayPal, Apple Pay, etc. Please check the specific payment methods at checkout.
How long does it take to deliver the order?
The delivery time varies depending on the product inventory, delivery address and logistics conditions. Normally, we will ship within 3 working days after the order is confirmed, and the delivery time is generally 7 working days.
How to track the delivery of the order?
Log in to your account and check the order status and logistics information on the “My Orders” page. - Returns and after-sales
How to apply for returns and exchanges?
Log in to your account, find the order that needs to be returned or exchanged on the “My Orders” page, click the “Apply for Returns and Exchanges” button, fill in the reason for return and exchange and contact information as prompted, and submit the application.
What is the return and exchange policy?
We provide a 7-day return and exchange service (except for some products, such as customized products, special discount products, etc.). Please ensure that the product and packaging are intact and undamaged, and have not been used or washed.
How to contact after-sales customer service?
You can contact us through our email or phone, and we will answer your questions as soon as possible.